Zomato is an Indian multinational restaurant aggregator and food delivery company founded by Deepinder Goyal and Pankaj Chaddah in 2008. Zomato provides information, menus, and user reviews of restaurants as well as food delivery options from partner restaurants in selected cities.
As of 2019, the service is available in 24 countries and more than 10,000 cities.
The recent trending twit in India is #Rejectzomato, the buzz started when a man from Tamil Nadu, India posted some screenshots of a chat with a customer care executive.
What exactly went wrong? Things went wrong when the customer care executive didn’t receive the customer well and turned the chat into a lesson where he asked the customer to speak in Hindi and also said that he should know Hindi since it is a National Language. The executive hurt the sentiments of the customer with these words and also by saying him a liar.
The customer posted the screenshots on Twitter, asking for a sincere apology, and questioned the service of the company.
Many people across India supported the man and started the trend #Rejectzomato. This trend started by people gives a clear indication about how people are upset with the service and the language comment that has been used.
A multinational company’s executive to say a comment without thinking and knowing basics can be a sensational and extremely important subject as India has many languages and Hindi is no more national language.